Viewpoints heart More With Less heart Optimizing Client Communications

Optimize client communications with a limited budget.

Ensure your market messages are effective.

Explore the power of A/B testing and optimization strategies, guiding businesses to optimal messaging solutions that will enhance engagement, drive loyalty and improve ROI of your marketing spend.

Effective communication with your clients is vital to maintain and increase customer satisfaction and loyalty. A/B testing and optimization in messaging can enhance the efficacy of your communications, ensuring that you deliver messages that resonate.

The Significance of A/B Testing

A/B testing, also known as split testing, is a method wherein two versions (A and B) of a communication or content are compared against each other to determine which one performs better. For businesses aiming to streamline their client communications, A/B testing offers valuable insights into what works best and what doesn't, enabling data-driven decision-making.

Let’s look at an example of how a software as a service (SaaS) company might integrate a partner into their existing offer and communicate to clients in an effort to onboard them to the new service.

An Example

PRJK, a project management SaaS provider, wants to promote its premium CRM partner to existing clients. They want to optimize an email campaign to maximize click-through rates and increase the adoption of their promoted partner.

A/B Test Example
A/B Test Example
What to Do with the Findings
1 - Implement the Successful Variation

PRJK should adopt the messaging and content of Variation B in their future marketing campaigns targeting existing clients for CRM Partner integration. The personalized and productivity-oriented language in this variation resonates well with clients, encouraging them to explore and activate the CRM Partner services.

2 - Perform Iterative Testing

A/B testing is not a one-time task. PRJK should continue to test various elements such as subject lines, message tone, call-to-action buttons, or even the timing of sending emails. Regular iterative testing allows the company to stay abreast of changing client preferences, ensuring their messages remain effective.

3 - Monitor User Engagement and Feedback

After implementing Variation B, it’s crucial for PRJK to closely monitor user engagement and interaction with the CRM Partner integration. Customer feedback will help refine your service offer and importantly address highlights or changes in future messaging. This ongoing review will provide valuable insights into the effectiveness of market messages, helping PRJK to tailor communications accordingly.

4 - Gather Client Testimonials

Encourage clients who have successfully integrated CRM Partner services to provide testimonials or feedback about their experience. Positive testimonials can be used in future messaging to showcase the value clients are deriving from the integration. Client testimonials add credibility and influence potential clients who are considering the CRM Partner integration.


Think bigger. Feedback from the messaging that resonates best with your target audience provides benefits far beyond your marketing communications. That feedback also helps you understand your audience in deeper ways as you grow and evolve your business offer.

The takeaway.

By understanding what resonates best with your audience, you can create targeted, engaging messages that enhance client satisfaction and ultimately drive growth and success. Remember, the key lies not only in the initial message testing but in an ongoing process of analysis, adaptation and continuous improvement.

Need help? Lovely People is here to help you test all your messages. Let’s talk.

Read the whole series. Do more, with less.